Shop and Gather
Frequently Asked Questions
Shop and Gather keeps a single catalog of 1,000 pieces in New Castle, Indiana — daybeds and convertible sofas on one side, cushions, throws and small accents on the other. Every order ships free, with no minimum spend: handling takes 1–2 business days, delivery 3–5, and returns run 30 days from delivery.
Say you order a nightstand on Friday afternoon. It is handled on Monday and Tuesday, ships Tuesday evening, and arrives within 3–5 business days — the Friday start does not count, because every window we quote counts working days only.
- Do you restock sold-out pieces?
- Most furniture styles are restocked. Availability is drawn from a live pool of roughly 64,000 furniture pieces and 53,000 decor items, so exact models rotate.
- Are the discounted prices permanent?
- Prices shown reflect our standing markdown of 30–50% against original retail. The compare-at price on the product page is the original retail figure, not an inflated list price.
- Do you offer support in English only?
- Yes, support runs in English, Monday to Friday, 9:00–17:00 ET, by email and phone.
- What if my order arrives damaged?
- Send photos within 30 days of delivery. We arrange a replacement or a refund; refunds are issued in 5–7 business days after the item is returned or written off.
- Can I order a single item, or is there a minimum?
- There is no minimum. One cushion cover ships free, and so does one dining chair.
- How do I track my order?
- A tracking number is emailed when the parcel leaves the warehouse, usually within 1–2 business days of the order.
- Do you sell gift cards?
- We do not currently issue gift cards; orders are placed directly through the catalog.
- How does Shop and Gather keep prices at 30–50% of retail?
- We buy end-of-line and overstock furniture in volume, keep one warehouse and skip seasonal campaigns, then pass the difference through as a standing markdown.