Shipping Policy

Free shipping on every order

Shop and Gather keeps a single catalog of 1,000 pieces in New Castle, Indiana — daybeds and convertible sofas on one side, cushions, throws and small accents on the other. Every order ships free, with no minimum spend: handling takes 1–2 business days, delivery 3–5, and shipping costs zero on every order, including sofas and dining sets.

Say you order a nightstand on Friday afternoon. It is handled on Monday and Tuesday, ships Tuesday evening, and arrives within 3–5 business days — the Friday start does not count, because every window we quote counts working days only.

We deliver to all 48 contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, the US Virgin Islands or internationally.

Handling time: 1-2 business days

In-stock orders are picked, packed and handed to the carrier within 1-2 business days of your order being placed. Business days are Monday to Friday, excluding federal holidays. An order placed Friday afternoon is processed on Monday and Tuesday, not over the weekend.

If an item is temporarily out of stock, the product page says so before you buy and the estimated restock date is shown. We do not take orders for items we cannot ship.

Transit time: 3-5 business days

Once your parcel leaves our New Castle warehouse, standard ground delivery takes 3-5 business days. Together with handling, most orders arrive within 4-7 business days of purchase. Remote or rural addresses can sit at the longer end of that range.

Large furniture such as sectionals, dining sets, daybeds and dressers may travel by freight carrier rather than parcel service. Freight deliveries are scheduled by phone or email, and someone aged 18 or over must be available to receive and sign for the shipment.

Tracking your order

You will receive a shipping confirmation email as soon as the carrier scans your parcel, including the tracking number and a link to the carrier's tracking page. Tracking can take up to 24 hours to show its first movement - a label that has been created but not yet scanned is normal on the day of dispatch.

If tracking shows no movement for more than two business days, email [email protected] with your order number and we will open a trace with the carrier.

Address accuracy

Please check your shipping address before submitting an order. We ship to the address provided at checkout and cannot redirect a parcel once it is with the carrier. If you spot an error, contact us immediately: we can usually correct an address before the order is picked.

If a parcel is returned to us as undeliverable because the address was incorrect or incomplete, or because delivery was refused, we will contact you to arrange reshipment. In that case a second shipping charge may apply, since the original delivery has already been consumed.

Split shipments

Orders containing items from different warehouses or different freight classes may arrive in more than one parcel. You are not charged extra for split shipments, and each parcel gets its own tracking number.

Damaged or missing items

Inspect your delivery before signing where possible. If a box is visibly damaged, note it with the driver and photograph it before opening. Report damage or missing parts within 48 hours of delivery with photos of the packaging and the item, and we will arrange a replacement part, a replacement item or a return at our cost.

Delivery windows and access

Parcel carriers deliver on business days, typically between 8:00 and 19:00 local time. Freight carriers schedule a window by phone. Please clear a path to the delivery location, confirm doorway and elevator dimensions for large pieces, and note that our standard service is curbside or threshold delivery - in-home placement and assembly are not included unless a product page says otherwise.

Questions

Email [email protected] or call +1 765 591 0014, Monday to Friday 9:00-17:00 ET. Our warehouse is at 308 North 30th, New Castle, IN 47362.